Complaint Process

The purpose of the Complaint Procedure is to provide a formal process for students to express their concerns regarding existing policies, procedures, or practices.

Academic Complaints

The Dean of Nursing and Health Sciences and Program Chair/Directors are committed to high quality programs at the College. The Dean and Program Chair/Directors are open to hearing complaints concerning faculty or curricular matters.

If a student has a complaint concerning faculty, they should first consult with the faculty member involved. If the student continues to have a concern, they should put that concern in writing and deliver it to the academic secretary who will set up an appointment with the Dean. If the student has a complaint regarding curricular matters, they should first consult with the faculty member involved. If the student continues to have a concern, they should put that concern in writing and deliver it to their Program Chair/Director, who will set up a time to meet with them to discuss the concerns. These complaints will be addressed by the Program Chair/Directors in consultation with or referral to the appropriate Department Director or Dean.

Complaints will remain confidential and only be shared on a need-to-know basis. A written record of formal complaints and their resolution is reported by the Program Chair/Directors annually to the Dean of Nursing and Health Sciences. Any decisions made in response to a complaint will be final.

Student Services Complaints

Complaints that pertain to admissions, post-secondary enrollment, career development, student organizations and activities should be referred to the Director of Student Services. The student should first consult with the person involved, and if a resolution is not satisfactory, they should put the concern in writing and deliver it to the student services secretary who will set up an appointment with the Director of Student Services. The complaint will remain confidential and only be shared on a need-to-know basis. Any decisions made in response to a complaint will be final.

Business Services Complaints

Complaints that pertain to financial aid or business services should be referred to the Director of Business Services. The student should first consult with the person involved, and if a resolution is not satisfactory, they should put the concern in writing and deliver it to the student services secretary who will set up an appointment with the Director of Student Services. The complaint will remain confidential and only be shared on a need-to-know basis. Any decisions made in response to a complaint will be final.

Illinois Board of Higher Education

If you feel your issue is still unresolved after following the Fair Treatment Policy or Complaint procedures you can register an official complaint with the Illinois Board of Higher Education at http://complaints.ibhe.org/.