Services to Students

My Pulse

My Pulse, Trinity College of Nursing & Health Sciences’ internet portal system, provides a convenient method for students to obtain information via the Web. My Pulse is the gateway to important College information and services are provided to the student body.

My Pulse allows students to access the following:
  • Billing – details account ledger of all transactions
  • My Grades – lists grades that have been entered for a given term, including GPA
  • Personal Information – location for students to update address information
  • Course Offerings – lists the date and times of classes
  • Financial Aid – lists all financial aid awards available to students
  • Calendar – includes a day planner for student use
  • College and personal announcements about events, dates, and activities
  • Student Directory – a listing of students in the College directory
  • Electronic library


Email is Trinity College’s official communication tool with students. Students are expected to access their Trinity College email often. Important information concerning registration, financial aid, transfer credit, college events, courses, and graduation will be sent via email. Instructors use email to correspond with students concerning coursework.
Students receive a college email address from the Student Services Office upon enrollment. Students access email from the homepage of the College website: Students may use any computer in the lab or access email on personal devices within the Student Commons using the College’s WiFi hotspot.

Counseling Services

All students are eligible to participate in the Employee Assistance Program (EAP) as offered through Precedence, Inc. and Unity Point Health. EAP is an employer-sponsored program that uses counselors who specialize in the assessment of personal problems. Students may seek EAP assistance independently, or can be referred by their Faculty/Advisor/Program Coordinator or Dean. Brochures are available in the Student Services Department or from an Academic Advisor. EAP services are available 365 days per year, 24 hours per day by calling 800-383-7900 or
309-779-2273. Services are located at 3416 Blackhawk Rd, Rock Island, Illinois. This is a free, limited, confidential program and will not be part of the student’s academic record.
The EAP resource can assist students in accessing the appropriate resources to deal with concerns that might interfere with their personal and educational development while in College. The service is available to every student who has a difficulty or concern. Included in the service is assistance with personal, social, academic, professional, and vocational concerns. Concerns such as drug and alcohol abuse, marital problems, financial trouble, and others can be addressed.

Peer Tutoring

Tutoring sessions are available for students who feel they need additional academic assistance in major or general education courses. Students may self-identify to the Director of Student Services and External Relations, or may be referred by an academic advisor or course faculty for these services. Appropriate arrangements will be made by the Director of Student Services and External Relations in a timely manner to accommodate the student as necessary. Peer tutors are chosen on a case-by-case basis to meet the specific needs of the student.

Career Services

Student Services and academic advisors offer assistance in planning career goals. Students are provided with information regarding specific career opportunities within the health science professions. A College bulletin board with career opportunities is provided at the College.


ATM machines are available in the lobbies at the Trinity Rock Island, Trinity Bettendorf, and just off the lobby at the Trinity Moline Campus.

Computer and Learning Laboratories

The purpose of the Computer and Learning Laboratories is to enhance independent learning. Trinity College believes that learning of “hands-on” health sciences skills needs to be observed and practiced in simulated and laboratory settings. Use of the Computer and Learning Laboratories materials and facilities allows students to pace learning according to their own style/needs.
General Guidelines Include the Following:
  • No children are permitted in these areas unless invited by faculty.
  • Careful handling of equipment is needed to prevent damage.
  • Safe use and handling of equipment is needed to prevent injury.
  • These areas need to be maintained by cleaning up after oneself.
  • As supplies are needed in the Learning Labs, contact the course instructor.
  • Respect for the rights of others is expected, therefore students are to refrain from activities that would disturb others in the area.
 Computer Lab Guidelines:
  • If required, reservation of Computer Lab time is arranged with the Executive Assistant at 309-779-7730. Faculty with course requirements have priority. Open hours are on a first-come, first-served basis.
  • NO FOOD OR DRINKS are permitted in the Computer Lab.
  • Hours: 6:00 a.m. to 9:00 p.m. Sunday through Saturday, except holidays.
  • The majority of Computer-Assisted Instruction (CAI) programs are available on the computer hard drives. CD-ROM program disks and those CAIs not installed on the hard drives may be checked out between 8:00 a.m. to 4:30 p.m. from the Student Services secretary.
  • DO NOT COPY any CAIs from the Lab computers. This is a violation of the CAI site license.
  • Before leaving the Lab, exit from all open programs per Handbook Guidelines. Remove all disks and return them to the Student Services secretary.
 Nursing and Health Sciences Learning Lab Guidelines:
  • Hours: 7:30 a.m. to 4:30 p.m. Monday through Friday and as arranged with course faculty.
  • Food and/or drinks handled carefully are permitted in the Learning Labs.
  • No lotion, betadine, pen or pencil markings are to be applied to the manikins or equipment.
  • Refold linen, if not soiled, for reuse. Return all objects to their appropriate place.
  • Dispose of soiled linen in linen hampers. If linen is wet, allow drying on side of linen hamper.
  • After use, wash plastic hygiene utensils with soap and water.
  • Replace furniture into usual arrangements when finished. Keep sink areas dry.
  • Sharp objects may be checked out from course faculty for practice in the Lab. These items must be returned to the faculty member before leaving the Lab.
  • Due to quantities available and cost considerations, recycle items as appropriate (i.e., IV catheterization trays, etc.).
 Injury to Person or Damage to Equipment:
  • Take appropriate measures to deal with injury.
  • Immediately report injury or damage to faculty or a Trinity College staff member.
  • The burden of responsibility for damaged equipment will be reviewed by the College Curriculum Committee.
  • A fee may be charged to the student as a result of the review process if the student is found to be negligent or willful in causing the damage.

Admission & Enrollment Services

Trinity College of Nursing & Health Sciences admissions office works with prospective students and their families during the entire admissions process. Campus visits are encouraged and can be arranged to meet the student’s schedule. Hours are Monday through Friday 8:00 a.m. to 4:30 p.m. You may call 309-779-7812 for assistance.
In addition, the Student Services Department oversees the areas of recruitment, admissions, registration, financial aid, bursar’s office, alumni relations, and the College’s post-secondary enrollment program. The Office of the Registrar is also located within the Student Services Department.
The Student Services secretary is available to assist with answering questions and is available Monday through Friday from 8:00 am to 4:30 pm. You may call 309-779-7700 for assistance.

Request for Accommodation

Any applicant, student, or other individual who believes auxiliary aids and services are necessary to enable such person to seek admission, enroll, or otherwise participate fully and equally in a College program is encouraged to contact the Director of Student Services & External Relations to discuss any needs he/she may have. The Director of Student Services & External Relations will conduct a structured interview with the individual in an effort to arrive at a reasonable accommodation. It is the responsibility of the student or potential student seeking accommodation to identify his/her condition and to disclose how the disability may impact the student in the academic setting. Students seeking an accommodation will be scheduled for a confidential meeting with the Director of Student Services & External Relations to discuss the student’s needs and complete an “Accessibility Services Student Intake Form” as provided by the Director. To obtain accommodations by the start of a semester, the student should meet with the Director as soon as possible, preferably at least six weeks before the first day of classes or, if the accommodation relates to a specific class(es), before enrolling in the class(es). Such notice will allow students and the Director a reasonable period of time in which to determine whether the requested accommodations are necessary, appropriate and effective, evaluate alternatives if appropriate, and to implement the resources for any necessary aid in a timely manner.
In addition to completing an Accessibility Services Student Intake Form the student will meet with the Director and present current documentation regarding the nature of the disability and any accommodations needed. The Director will review the Student Intake Form and all documentation, with assistance of an outside medical professional if necessary. Documentation requirements are outlined further in the section below. Reasonable accommodations are determined through the collaboration of the Director, the student, faculty, individual departments, and outside professionals as warranted, with consideration for essential standards for courses, programs, services and activities, or status of facilities.
When a reasonable accommodation is deemed necessary, the Director will develop a plan identifying the student’s disability, the circumstances for which accommodations are needed, and the reasonable accommodations recommended by the Director. The plan will be distributed to those with a need to know to put any accommodation in place. Additionally, the Director will contact individual faculty members to discuss, as necessary, the recommended accommodations and the process for implementation. Faculty are expected to assist with provision of accommodations when reasonable and necessary without compromise to the essential elements of the course or evaluation standards. If agreed-upon accommodations are not implemented in an effective or timely manner, then the student is encouraged to contact the Director of Student Services and External Relations.
Individuals seeking admission and progression to clinical courses, and graduation from the College must be able to meet the physical and emotional requirements of their academic program of study. Individuals who pose a direct threat to the safety and welfare of others or to that of themselves may be denied admission, progression, or graduation. The College’s individualized assessment of an applicant’s or a student’s threat to the safety and welfare of self or others will be based on current medical evidence or on the best-available objective evidence that assesses the nature, duration, and severity of the risk, and the probability that injury will occur.
Students who have concerns about the accommodations provided or not provided or who wish to submit a complaint about discrimination or harassment based upon disability may file a grievance as stated in the Fair Treatment Policy/Grievance Procedure in the College Catalog. The College endeavors to provide prompt and equitable resolution to student concerns.
Inquiries regarding federal laws and regulations concerning the College’s compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 may be directed to:
U.S. Department of Education
Office for Civil Rights
Lyndon Baines Johnson Dept. of Ed Bldg.
400 Maryland Avenue, SW
Washington, DC 20202-1100
Telephone: 800-421-3481
Fax: 202-453-6012; TDD: 877-521-2172

Required Documentation

The College relies on students to self-report impairments, conditions, and disabilities as well as providing documentation from professionals in order to assist in the determination of accommodations. Disability documentation from treating health care providers should conform to the following criteria:
  1. Documentation must be from a professional who has undergone appropriate and comprehensive training, has relevant experience and licensure appropriate to his/her profession. The Director of Student Services and External Relations will request current documentation and, if necessary, will provide references for health care providers, including the option of using the Hospital’s assistance program or a referral based on the type of documentation needed.
  2. Reports must be on letterhead and signed by the treating health care professional, including titles and license descriptors as appropriate. Additional documentation may be requested.
  3. Diagnostic statements must identify each condition, including ICD or DSM codes as appropriate, date/copy of the most recent full evaluation, and dates/copies of additional evaluations.
  4. Current impact of the condition(s) described in a clinical narrative and through the provision of specific results from diagnostic procedures. As appropriate to the condition(s) and/or requested accommodation, including impact on major bodily functions (including, but not limited to the functions of the immune system, cell growth, digestive, bowel, bladder, neurological, brain, respiratory, circulatory, endocrine, and reproductive functions), and functional impact on physical (mobility, dexterity and endurance), perceptual, cognitive (attention, distractibility, communication), and behavioral abilities. Descriptions should provide a sense of severity, information on variability over time or circumstances, expected duration of impact, and potential triggers. Descriptions should also include any significant side effects of treatment that may impact physical, perceptual, behavioral or cognitive performance.
  5. Recommended accommodations, modifications, and services should be logically related to the functional impact of each condition, to ensure equal access and opportunity at the college. When connections are not obvious, they should be explained. The Director of Student services and External Relations and the Dean of Nursing & Health Sciences may assist in the College’s evaluation of whether the accommodation is appropriate.
  6. Medical information provided by the student will be kept confidential to the extent possible, except that information may be shared as necessary to implement accommodations.

Office of the Registrar

This office is responsible for scheduling of classes, transfer evaluation, degree audits, graduation approval, in-school deferment requests and transcripts, in addition to other academic services. Hours are Monday through Friday. You may also call 309-779-7704 for assistance or to request an appointment.